I want to return my Uncommon Cart product, how do I do it?
New/unwashed items in the original packaging with tags still attached may be returned for credit note refund within 14 days from the date of the purchase with receipt (less the shipping charges incurred in delivering the product to you).** Given below are the exceptions to returns.
Returns must be received back by us within 30 days of your receipt (the date you received the product as confirmed via tracking #). Shipping the product back to our headquarters is buyer's responsibility. Please allow us 10 business days to inspect your return. All clearance & sale items respectively are final sale. Due to liability reasons, creams/lotions, amber, baby carriers, car seats, strollers, teething items, undergarments and bedding are also final sale.
Condition - We will accept the return of products that are still new-in-packaging, unwashed, tags still attached, unworn, free of any pet hair, smoke or other scents. In short, we must be able to confidently put this product back on our shelf, because we wouldn't want you to be shipped something that has already been used. If a returned product does not meet all of the above conditions we will deduct a 30% restocking fee.
Defective - If you receive a product with manufacturer defects or defects present themselves with use - those are handled by the manufacturer and they should be contacted directly. If you have any problems hearing from the manufacturer, we are happy to act as intermediary.
Miss-ship - Did we mistakenly ship you the wrong item? Please let us know as soon as this comes to your attention.
Limited Release or Special Orders:
All Special Edition Orders & Limited Release Orders are not eligible for returns.